Terms and conditions

These terms and conditions apply to all bookings and use of the holiday accommodation at Hayes Farm. By making a booking with us, you agree to these terms.

  1. Booking and Payment

1.1 Booking Confirmation: A booking is confirmed when full payment (or deposit if applicable) is received and the confirmation email is sent to the guest.
1.2 Payment: The full balance must be paid at least 4 weeks prior to arrival unless otherwise agreed. For bookings made less than 4 weeks in advance, full payment is required at the time of booking.
1.3 Cancellation Policy:

  • Cancellation by Guest: If the booking is cancelled more than 60 days before arrival, a full refund of any payment made will be provided. Bookings cancelled between 30 and 59 days of arrival will receive a 50% refund. For cancellations within 29 days of arrival, no refund will be provided.
  • Cancellation by Hayes Farm: In the unlikely event that we need to cancel the booking due to unforeseen circumstances, a full refund will be provided, and we will make reasonable efforts to offer alternative accommodation.

2. Occupancy

2.1 Maximum Occupancy: The property must not be occupied by more than the agreed number of guests as specified in your booking.
2.2 Guests’ Responsibilities: The primary guest must be over 18 years of age and must remain at the property throughout the stay. You are responsible for the behaviour of all guests at the property.

3. Arrival and Departure

3.1 Check-in: Check-in is available from 3:00 PM on the day of arrival unless otherwise agreed.
3.2 Check-out: Check-out is required by 10:00 AM on the day of departure to allow time for cleaning and preparation for the next guests.
3.3 Late Check-out: Late check-out may be available upon request, subject to availability and additional charges.

4. Damage and Security

4.1 Damage to Property: You are responsible for any damage or loss caused to the property or its contents during your stay. Any damage must be reported immediately.
4.2 Security Deposit: A refundable security deposit may be required at the time of booking. This deposit will be refunded after check-out, subject to the property being left in a satisfactory condition.

5. Use of the Property

5.1 Conduct: You and your guests agree to behave in a considerate manner and to respect the peace and quiet of the surrounding area. Any disruptive behavior or complaints from neighbours may result in immediate eviction without refund.
5.2 Smoking: Smoking is not permitted inside the property.
5.3 Pets: Pets are not permitted unless specifically agreed in advance. An additional charge may apply if pets are allowed.

6. Health and Safety

6.1 Compliance: You agree to comply with all local laws, regulations, and health and safety requirements during your stay.
6.2 Liability: Hayes Farm is not liable for any injury, loss, or damage to you or your guests during your stay, except where caused by our negligence.

7. Privacy and Data Protection

7.1 Data Collection: We collect and store personal information necessary for processing bookings and improving guest experiences. This information will not be shared with third parties without your consent, unless required by law.
7.2 Privacy Policy: Please refer to our Privacy Policy for further information regarding how we handle your personal data.

8. Changes to the Terms and Conditions

8.1 Right to Amend: Hayes Farm reserves the right to update or amend these terms and conditions at any time. Any changes will be communicated to you before your next booking or stay.

9. Governing Law

9.1 These terms and conditions are governed by the laws of [Insert jurisdiction, e.g., England and Wales] and any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

10. Contact Details

For any questions or concerns regarding these terms and conditions, please contact us at:

Hayes Farm

Harescombe

Gloucester

GL4 0ED

bookings@hayes-farm.co.uk